COMIC / CX + EX
OTTER with Suz
An introduction to five habits for customers and coworkers: empathy, rapport, consistency, personalization, and proactivity.
· Suz.exe
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OTTER with Suz series introduction. Better customer care starts with better human care. Five habits for customers and coworkers.
Image text: OTTER with Suz
Suz.exe / CX + EX. People × empathy × better experiences. Page 1 of 7.
OTTER, with Suz: Over the Top Empathy and Rapport.
Better customer care starts with better human care.
Five habits for customers AND coworkers:
- Empathy
- Rapport
- Consistency
- Personalization
- Proactivity
Scene and supporting text
Suz wears a headset and sits at a call center workstation, holding a coffee mug. Coworkers behind her smile and stack their hands together.
A customer message on a phone says: “You really understood me. Thank you!” The reply says: “That’s what we’re here for.” The messages are marked 10:24 AM and 10:25 AM.
The background says “Happier people. Happier customers.” A checklist reads “Support, develop, celebrate, grow, together.” A coworker’s shirt reads “Support people. Build belonging.”
Suz’s mug says “Good people. Better experiences.” The books are labeled “People first,” “Customer care,” “Healthy teams,” and “Brighter outcomes.” A note says “Kind people solve hard things.”
The illustration includes the Suz.exe logo and a “Swipe” arrow inviting readers to continue the series.